Terms and conditions of sale
In force from 12 October 2026.
This English version is a translation provided for your convenience. In case of any difference, the French version prevails.
1. Service provider
AUTENOR DRIVE, SAS (simplified joint-stock company), 6 Square de Bretagne, 92330 Sceaux, France — SIREN 990 317 190, Nanterre Trade and Companies Register — VAT FR80 990 317 190 — contact@autenordrive.fr — +33 7 45 45 73 02.
2. Purpose
These terms apply to passenger transport services with a driver (VTC) booked on the autenordrive.fr website or by WhatsApp: airport and train station transfers, long-distance rides, hourly hire and group transport.
3. Booking
The customer enters the route, date, time, number of passengers and vehicle. The price is shown before any confirmation. The booking is final once the payment has been approved using one of the methods set out in article 5. A confirmation is then sent to the customer by e-mail.
The customer agrees to provide accurate information (addresses, times, flight or train number, number of passengers and pieces of luggage).
4. Prices
Prices are shown in euros, all taxes included.
- Flat rates: CDG ↔ Paris (Sedan €80, Van €110), Orly ↔ Paris (€70 / €100), CDG ↔ Disneyland (€80 / €110), Orly ↔ Disneyland (€80 / €110), Paris ↔ Disneyland (€80 / €130), Beauvais ↔ Paris (€180 / €230).
- Long distance, from 50 km: €1.80/km by Sedan, €2.50/km by Van, based on the road distance.
- Return trip: twice the one-way price.
- Hourly hire: €60 per hour by Sedan, €80 per hour by Van, from one hour. 1 hour booked = 20 km maximum (example: 3 hours = 60 km). Over 12 hours: on quote.
- Minibus: on quote.
Waiting time included: 45 minutes for airports, 15 minutes for Paris ↔ Disneyland. Beyond that, waiting is charged at €1 per minute.
5. Payment
The customer chooses one of the following methods when booking:
- Card: the full price is paid online when booking.
- Cash with a deposit: a deposit of 20% of the price is paid online by card to confirm the booking. The balance is paid in cash to the driver on the day of the ride.
- Cash with a card guarantee: the customer saves a payment card as a guarantee, after its validity has been checked. Nothing is charged when booking. The price is paid in cash to the driver on the day of the ride. If the payment is not made, AUTENOR DRIVE is authorised to charge the amount due to the card.
Online payments are processed by Stripe. AUTENOR DRIVE never has access to card numbers.
6. Cancellation by the customer
- Cancellation 24 hours or more before the pick-up time: 100% refund of the amounts paid.
- Cancellation less than 24 hours before the pick-up time: 50% refund of the amounts paid.
The same rules apply to the 20% deposit. For a booking guaranteed by a saved card, a cancellation less than 24 hours before pick-up authorises AUTENOR DRIVE to charge 50% of the price of the ride.
To cancel, contact us by WhatsApp (+33 7 45 45 73 02) or by e-mail (reservation@autenordrive.fr) with your booking reference. Refunds are made to the card used for payment.
7. Right of withdrawal
Under article L221-2 of the French Consumer Code, the right of withdrawal does not apply to passenger transport services. The cancellation terms of article 6 apply.
8. Complaints and mediation
Complaints can be sent to contact@autenordrive.fr. If a dispute is not resolved after a written complaint to AUTENOR DRIVE, a consumer customer may refer it free of charge to the consumer mediator: CM2C, 49 rue de Ponthieu, 75008 Paris, France – www.cm2c.net – +33 1 89 47 00 14.
9. Personal data
The data collected is used only to carry out the booking. See the privacy policy (in French).